Terms and conditions

1. Promotion Details, Concept and Participation:
1.1. These Terms and Conditions shall apply to the Product (defined below) (the "Promotion") for a voluntary participation of the consumers in cashback and lucky draw program in connection with the promotion of the Product, launched by Reliance Retail Limited, having its registered office at Floor-3, Plot-298/302, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, India (the “Reliance”), and administered by Premier Sales Promotions Private Limited, 4th Floor, Mitra Towers, 10/4, Kasturba Road, Bangalore - 560001 Karnataka (the “Agency”).
1.2. The Promotion is valid only in India from 1st October 2024 at 12.00am to 31st January 2025 at 11.59pm (both dates inclusive) (hereinafter be referred to as “Promotion Period”). The Products without this offer are available. Any entry for the Promotion after 31st January 2025 after hours at 11:59 pm shall be considered invalid and will summarily be rejected. Participation in the Promotion is completely voluntary and the same shall be construed as an acceptance of the terms and conditions stipulated herein.
1.3. The Promotion is applicable only on specific packs of ‘Enzo All in One detergent of 500 grams’ (the “Products”).
1.4. The Promotion is subject to all applicable central, state, Product availability, and local laws and regulations.
1.5. Consumers participating or seeking to participate in the Promotion shall individually be referred to as “Participant” and collectively as “Participants”.
1.6. Regular call and message rates will apply as per the Participant’s telecom operator in their respective circle.
1.7. Reliance / its Agency reserves the right to cancel / amend / extend the Promotion Period without giving any notice/intimation. No claims/questions shall be entertained in this regard.
1.8. Reliance / its Agency shall not be held liable for technical issues including but not limited to Participant’s UPI KYC being incomplete, bank account(s) not being active, login issues, relating to the redemption of the Code (defined below).
2. Agreement to the Terms and Conditions:
2.1. By participating in this Promotion, Participants fully and unconditionally agree to and accept these Terms and Conditions as well as the decisions of Reliance, which are final and binding in all matters related to the Promotion. Successfully entering the Promotion and receiving a Reward (defined below) is subject to fulfilment of all Terms and Conditions mentioned herein.
2.2. Reliance reserves the right to exclude any person from the Promotion on grounds of misconduct or criminal record.
2.3. Reliance reserves the right to terminate, modify or extend the Promotion, at any time at its absolute discretion, without assigning any reason. All decisions of Reliance in respect of the Promotion and the Reward therein will be final and binding.
2.4. If this Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of Reliance and/or its Agency, including but not limited to technical difficulties, unauthorized intervention or fraud, Reliance / Agency reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to invalidate any customer; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion, as appropriate.
2.5. If for any reason this Promotion is not capable of running as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes beyond the reasonable control of Reliance or the Agency, which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, Reliance reserves the right in its sole discretion to cancel, terminate, modify or suspend the Promotion.
2.6. Reliance and the Agency shall not be responsible for (including but not limited to): - For any SPAM generated messages:
- For the Operator Code not being displayed on the user's mobile phones.
- For any SMS message delivery failures.
- Any lost, late or misdirected computer transmission or network, electronic failures or any kind of failure to receive entries owing to transmission failures or due to any technical reason.
- If the participant has registered himself to the DND of the telecom provider/ the participant has registered with National Do Not Call Registry/ Participant has specifically requested for not receiving messages for the specific campaign; and/or
- Other conditions beyond its reasonable control
3. Eligibility:
3.1. This Promotion will be open to all the residents of India, excluding the employees, their immediate family members, agents, distributors, retailers and any other channel partner of Reliance and the Agency. The Promotion shall be applicable to residents of Tamil Nadu subject to the provisions of clause 5.1, below.
3.2. The Participant shall be above the age of 18 (eighteen) years.
3.3. Reliance or the Agency will not be responsible for any NDNC (National Do Not Call) Registry regulation that will come into play. All Participants who participate will agree as per the terms and conditions that even if they are registered under NDNC, DND (Do Not Disturb), Reliance or the Agency will have all the authority to call such Participants by virtue of them having voluntarily participated in the Promotion.
4. How to Participate:
4.1. Participant will receive a scratch card inside the Product purchased by them under the Promotion.
4.2. The customer shall scratch the scratch panel to reveal the voucher code (“Code”).
4.3. The Participant is required to scan the QR code printed on the Product pack which will direct Participant to the website www.enzocashback.com or Participant may visit the said website.
4.4. The Participants need to enter the Code and their name, mobile number, the pin code of the area from where the reward is being claimed, mode of receiving cashback whether through UPI, internet banking or online wallet and such other requested information.
4.5. The Participants shall verify the given mobile number with OTP (one time password).
4.6. The successful Participants will receive a notification of the cashback amount that they are eligible to receive (“Reward”).
4.7. A Code is for one-time usage only. Any Code entered after 31st January 2025, 11:59 p.m. shall be considered invalid and will summarily be rejected.
4.8. Participant may avail the cashback for a maximum of 5(five) times during Promotion Period and the Participant could claim such cashback for 5 (five) times on one mobile number.
5. Reward:
5.1. For the Participants who are residents of Tamil Nadu: All the Participants in the state of Tamil Nadu shall be eligible to receive a flat cashback reward of ₹ 10 (Rupees Ten) only through the process provided above in clause 4.
5.2. For the Participants who are residents of the rest of India, except Tamil Nadu: All the Participants residing in any state of India except Tamil Nadu shall be eligible to receive a cashback amount equivalent to the value as mentioned in the voucher which may range between ₹ 10 (Rupees Ten only) to ₹ 100 (Rupees One Hundred only) through the process provided above in clause 4.
5.3. Process of Reward distribution shall be administered by the Agency.
6. Lucky Draw:

6.1. 16 (sixteen) lucky draw winners shall be selected to win 1-gram of a gold coin each of 22 carats (“Prize”), applicable to pan India except to Participants from Tamil Nadu.
Reliance and its panel of judges will review and select the winners randomly out of all the eligible entries received during the Promotion Period (hereinafter “Winners”). The Agency shall contact the Winners to complete a KYC (know your customer) process. Upon successfully completing KYC and fulfilling the terms herein, the Agency shall arrange a courier containing a gold coin to the Consumer.

7. Publicity:
7.1. The Participant/s undertake and irrevocably and unconditionally permit Reliance to cover the Promotion through various media including newspapers, radio television news channels, internet, point of sale materials, etc., and shall not raise any objection, protest or demur to such coverage or in this regard.
7.2. The Winners must, at the request of Reliance participate in all Promotion activity (such as publicity and photography) surrounding the winning of the Prize, free of charge, and they consent to Reliance using their name and image in Promotion material.
8. Intellectual Property:
8.1. All right, title and interest, including but not limited to the Intellectual Property Rights, in the Promotion material(s) and in all responses received shall always vest solely and exclusively with Reliance. Reliance or any person or entity permitted by Reliance in this regard shall be entitled to use the responses received or any information in connection with the entry in any media for future Promotion, marketing, publicity, and any other purpose, without any permission and or payment to the Participant.
8.2. All material submitted in connection with the Promotion (whether written, audio, electronic or visual form, or a combination of those) or any photographs, video and/or film footage and/or audio recording taken of Participants are assigned to Reliance upon submission and become the property of Reliance exclusively. Reliance may use the material in any medium in any reasonable manner it sees fit. Copyright in any such material remains the sole property of Reliance.
9. General Conditions:
9.1. Rights to use data - By participating in this Promotion:
a. The Participant expressly confirms and represents that he/she has read the Terms & Conditions of the Promotion on how to enter, and details on usage, collection, retention and sharing of personal data by the Agency.
b. It is clarified that Reliance shall not be collecting any data/personal data (“data”) of the Participants. All such data shall be collected by the Agency solely for the purpose of this Promotion (“Purpose”) and shall be processed by the Agency and the Payment Processing Partner (defined below) for the Purpose alone.
c. The Participant agrees to be bound by the terms, in particular those relating to the collection, retention, use and sharing of personal data as shared by the Agency and the Payment Processing Partner; and
d. Reliance encourages Participants to read the privacy notice of the Agency given on https://www.bigcity.in/privacy-policy/ before sharing personal data. If the Participant does not want his / her personal data to be collected under this Promotion, the Participant can always choose not to participate in the Promotion.
e. If Participants have any questions or comments regarding Agency’s personal data collection practices, please contact through an email to: feedback@bigcity.in
9.2. Each Participant represents and warrants that he/she is legally competent to enter binding contracts under applicable laws. By taking part and/or entering the Promotion, the Participant warrants that all information provided by Participant regarding Participant's name, age, state, city, address, phone number, etc., is true, correct, accurate and complete.
9.3. Reliance or its Agency reserves the right, at its sole discretion, to verify eligibility and disqualify users, and Rewards may be withdrawn for those who do not meet the Promotion requirements or in case of reasons including but not limited to any misuse of the offer or fraud, or suspicious transactions/activities.
9.4. The Reward cannot be exchanged and is not transferable.
9.5. Reliance reserves the right to change, defer, alter, or cancel this Promotion in part or full, or change any or all the terms and conditions that are applicable, without giving prior intimation/notice of any kind and will not be liable for any consequential losses/damages. Any decision of Reliance in this regard and in general with respect to this Promotion and the terms and conditions thereto shall be final, binding, and non-negotiable.
9.6. Nothing contained herein amounts to a commitment or representation by Reliance to conduct further Promotions.
9.7. The decision of Reliance shall be final in all regards and no communication shall be entertained in this regard. None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency between any Participant and Reliance, and the Participant shall not have the authority to bind Reliance in any manner whatsoever.
9.8. Reliance or any of its respective officers/employees/directors shall not be responsible for delayed, lost, mutilated, corrupted or illegible documents etc.
9.9. Reliance or its Agency shall not be liable to perform any of its/their respective obligations under the Promotion or in respect of the prize where it is unable to do so because of circumstances beyond its/their control in the nature of fire, explosions, natural calamities, state emergency, riots, or any other Force Majeure condition, etc., and shall not be liable to compensate the Participant in these circumstances.
9.10. Reliance or its Agency shall not be accountable/liable for any disruptions/stoppages/interruptions or cancellation of the Promotion due to any government restrictions.
9.11. Failure to exercise or delay in exercising a right or remedy provided hereunder or by law does not constitute a waiver of the right or remedy or waiver of other rights or remedies on the part of Reliance or its Agency.
9.12. Reliance or its Agency accepts no responsibility for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, loss of SMS, loss of internet connectivity, unique codes, documents, demand drafts, claims or correspondence whether due to error, omission, alteration, tampering, unauthorized data hacking, deletion, theft, destruction, virus attack, transmission interruption, communications failure, hardware failure or otherwise. Reliance or it’s Agency shall not be liable for any consequences of user error including (without limitation) costs incurred.
9.13. If a Participant is dissatisfied with the Promotion or the Promotion rules and/or any content or any requirements of the Promotion form, the materials available related thereto, or with these Terms and Conditions, his/her sole and exclusive remedy is to not participate in the Promotion.
9.14. This Promotion is not applicable for any person outside India.
9.15. The operational and administrative part of the Promotion shall be managed by Agency.
9.16. To participate in this Promotion, standard fair usage policy and usage norms set by the respective telecom operator shall apply.
9.17. The Promotion is subject to the guidelines/directions issued by the Telecom Regulatory Authority of India, Department of Telecommunications, and any governmental or statutory authority as may be applicable from time to time.
9.18. Reliance or the Agency is not responsible for non-Delivery or receipt of an SMS by their servers or on the end user’s device due to customer handset issues, network issues or due to any issues at cellular operator’s end. By participating in this Promotion, the customer understands that all such queries are to be directed to their current service provider directly and not hold Agency or Reliance responsible for the same.
10. Release and Limitations of Liability:
10.1. Reliance and its Agency shall under no circumstances be liable, whether jointly or severally, for any loss or damage suffered or sustained (including but not limited to consequential loss), including for personal injury or property damage suffered or sustained, because of acceptance of any Prize.
10.2. By entering the Promotion, the Participant hereby releases from and agrees to indemnify Reliance and/ or any of its respective officers/employees from and against all liability, cost, loss, or expense arising out of acceptance of the Reward or participation in the Promotion including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission, or otherwise.
10.3. Reliance and its Agency accept no liability, whether jointly or severally, for any errors or omissions, whether on behalf of itself, Agency or third parties in relation to the prizes.
10.4. The Participant shall be solely responsible for any consequences which may arise due to his/her participation in the Promotion by conducting an illegal act. Participant also undertakes to indemnify Reliance and/or its Agency and their respective officers, directors, employees and agents as a result of breach of terms of this Promotion or any other incidental event (including without limitation cost of attorney, legal charges etc.) on full indemnity basis for any loss/damage suffered by Reliance or its Agency on account of such act on the part of the Participant.
10.5. In consideration of Reliance allowing the Participant/s to take part in the Promotion, to the maximum extent permitted by law, the Participant/s waive and release each and every right or claim, all actions, causes of actions (present or future) each of them has or may have against Reliance its respective agents, directors, officers, business associates, group companies, sponsors, employees, or representatives for all and any injuries, accidents, or mishaps (whether known or unknown) or (whether anticipated or unanticipated) arising out of the Promotion or related to the Promotion or the Reward under the Promotion.
11. Dispute:
11.1. The courts of competent jurisdiction at Mumbai shall have exclusive jurisdiction to determine all disputes arising out of, or in connection with, the Promotion. Participation in the Promotion is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms and Conditions, including (without limitation) this clause.
11.2. Further all issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the Participants and/or Reliance and/or its Agency of this Promotion, shall be governed and construed in accordance with the laws of the Republic of India.
For any queries, you may reach us at feedback@bigcity.in

Terms and Conditions – Cashback

1. This oﬀer entitles the end user to cashback on their Online Wallet/UPI/NEFT. The customer will be responsible for their choice of the cashback transfer method.
2. Any consumer purchasing a promotional product shall be eligible to receive a cashback. The customer shall receive a cashback of an amount equivalent to the value as mentioned on the website post registration. (“CashbackAmount”).
3. By redeeming the Oﬀer provided on the same, a participant agrees to be bound by the terms and conditions below (“Conditions”).
4. These Conditions apply to every person ("Participant”) redeeming the oﬀer given by Premier Sales Promotions Pvt Ltd, no claim shall lie for any redemption requests made after the expiry of the Oﬀer Period.
5. If you are not a wallet partner registered customer, you will be required to register on the wallet partner website or Mobile App to receive your wallet cashback.
6. The customer will be responsible for entering details such as UPI ID, Online Wallet Mob Nos, etc. Premier Sales Promotions Pvt Ltd. will not be responsible for any incorrect entries or details on the promotion website. No change in details will be entertained once you have submitted the booking.
7. Premier Sales Promotions Private Limited will not be responsible for cashback failures due to any failure at the payment gateway or payment processing partner end.
8. The Payment Processing / Wallet Partner holds the right to refuse transactions deemed fraudulent as per their policies. In the event of any fraud detection, the wallet partner reserves the right to modify/change, discontinue, terminate, or withdraw the Oﬀer at any time during the Oﬀer Period.
9. In no event shall Premiere Sales Promotions Pvt Ltd or Reliance Retail Limited be held liable for any issues relating to the redemption, including redemption requests not being honored by the wallet partner/payment processing partner.
10. In no event shall the maximum liability of Premier Sales Promotions Pvt Ltd exceed the value of the assured reward value i.e. Rs. 10 or Rs. 20 or Rs. 50 or Rs. 100.
11. Any disputes or diﬀerences in connection with the oﬀer shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the Courts at Bengaluru.
12. The payment processing/wallet partner reserves the right to restrict cashback for any account with suspicious behavior or invalid details/credentials. The wallet partner has the right to ask for documents to prove the customer/user's identity.
13. This oﬀer is subject to promotional availability and government regulations.

General Terms & Conditions

1. This Voucher entitles you to an assured cashback of Rs. 10 or Rs. 20 or Rs. 50 or Rs. 100
2. This oﬀer is not available to employees of Reliance Retail Limited and PREMIER SALES PROMOTIONS PVT LTD, its clients or dealers, distributors and their immediate families.
3. The usage of the unique code printed inside the promotional pack is incumbent upon the terms & conditions to be followed by the promotional pack holder/purchaser. Such conditions need to be followed by the promotional pack holder/purchaser.
4. The "How to Use/Redeem" instructions form a part of these Terms & Conditions.
5. The Promotion & contest shall run on the select SKUs only.
6. Offer excludes Public Holidays and bank holidays.
7. Any costs associated with entering the promotion, including accessing the promotional website, are the responsibility of each entrant. Also, regular call and message rates will apply as per the consumer telecom operator in their respective circles.
8. Only one unique code per registration will be entertained. Multiple unique codes cannot be registered together.
9. A maximum of 2 unique codes per mobile number per week and 5 in entire campaign duration can be used per person, per mobile number, per email id, and per account during the promotion period.
10. The usage of the unique code printed inside the promotional pack is incumbent upon the terms & conditions to be followed by the promotional pack holder/purchaser. Such conditions need to be followed by the promotional pack holder/purchaser.
11. PREMIER SALES PROMOTIONS PVT LTD is acting as an executing agency for this promotional oﬀer and holds no legal and ﬁnancial liability on unclaimed oﬀers, incentives, unique codes, etc beyond the applicable period of the promotional oﬀer.
12. This oﬀer is subject to promotional availability and government regulations.
13. Under this promotion, the unique codes are being oﬀered directly by Premier Sales Promotions Pvt Ltd. Reliance Retail Limited is not responsible either directly or indirectly with respect to any matter pertaining to the unique code and the cashback oﬀered against that unique code.
14. Reliance Retail Limited
15. or Premier Sales Promotions Private Limited reserves the right to change the terms and conditions of this scheme, including extending, withdrawing, or discontinuing the same without notice, without assigning any reason, at their sole discretion, and without any liability to the end customer.
16. Premier Sales Promotions Pvt Ltd. shall not be liable in any manner for any cost or expense incurred for the purpose of redemption of the unique code.
17. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical diﬃculties, unauthorized intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to invalidate any customer; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
18. Premier Sales Promotion Pvt. Ltd. is not responsible for any problems or technical malfunction of any telephone or network or lines, servers or providers, computer equipment, software, technical problems or traﬃc congestion on a mobile network, or any combination thereof, or any other technical failures including any damage to entrant's or any other person's mobile handset or computer related to, or resulting from, participation in this promotion or the downloading of any materials related to this promotion.
19. If for any reason this promotion is not capable of running as planned because of infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any other causes beyond the reasonable control of the Promoter which corrupt or aﬀect the administration, security, fairness, integrity or proper conduct of this promotion, Premier Sales Promotion Pvt. Ltd. or the promoter reserves the right in its sole discretion to cancel, terminate, modify or suspend the promotion, subject to any written directions made under applicable State or Territory legislation.
20. Caution: Any attempt to deliberately damage the Promoter’s promotional website or the information on the website, to cause malicious damage or interference with the normal functioning of the website, or to otherwise undermine the legitimate operation of this promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law. If the Promoter suﬀers loss or incurs any costs in connection with any breach of these Terms or any other legal obligation by an entrant, the entrant agrees to indemnify the promoter for those losses, damages, and costs.
21. The unique code has no monetary value, is non-transferable and cannot be used in conjunction with any other promotional oﬀer.
22. Premier Sales Promotions Pvt Ltd. or Reliance Retail Limited will have no legal and ﬁnancial liability on unclaimed oﬀers, incentives, unique codes, etc beyond the applicable period of the promotional oﬀer.
23. Premier Sales Promotions Pvt Ltd., its clients, agents, and distributors accept no responsibility, ﬁnancial or otherwise for the misuse of Premier Sales Promotions Pvt Ltd. unique codes and are not liable for any personal loss or injury and cannot be held responsible for any disagreement concerning quality/ availability of featured oﬀers.
24. Reliance Retail Limited does not endorse the quality of any of the products or services being oﬀered by the Premier Sales Promotions Pvt Ltd or by the cashback partners. Any complaints or queries pertaining to the same would have to be taken up directly with the Premier Sales Promotions Pvt Ltd marketing of such a product or service.
25. Premier Sales Promotions Pvt Ltd., its clients, agents, and distributors cannot replace any lost, stolen or damaged vouchers and reserve the right to withdraw or amend any details and/or prices without notice.
26. These Terms & Conditions are subject to Indian Law and the exclusive jurisdiction of the Courts in Bengaluru.
27. Oﬀer Valid till: 31/01/2025
28. Promoter: Reliance Retail Limited
29. All oﬀers supplied by PREMIER SALES PROMOTIONS PVT LTD, Mitra Towers, Kasturba Road, Bengaluru 560001, India. E-mail: feedback@bigcity.in and all queries should be sent to the said address/email address.